At Resin By Labees, we are dedicated to providing you with the highest quality handmade products and ensuring your complete satisfaction. However, if for any reason you are not entirely happy with your purchase, we’re here to help. Please review our return policy below:
Eligibility for Returns:
- Products may be returned within 14 days of receiving your order, provided they are unused, undamaged, and in their original packaging.
- Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.
Non-Returnable Items:
- Customized or personalized products, as they are specially made to order.
- Products that have been used, altered, or damaged by the customer after receiving them.
- Items purchased on sale or as part of a special promotion.
Return Process:
- To initiate a return, please contact us at [insert contact email] with your order details and reason for the return. Kindly include photos if the product is damaged or defective.
- Once your return request is approved, we will provide instructions on how to return the product to us.
- Return shipping costs are the responsibility of the customer, unless the item is damaged or defective upon arrival.
Refunds:
- Once we receive your returned item and inspect its condition, we will notify you regarding the status of your refund.
- If your return is approved, a refund will be issued to your original method of payment within 7-10 business days. Please note that shipping charges are non-refundable.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately with photos and details of the issue. We will gladly replace or refund your order in such cases at no additional cost.
Exchanges:
Unfortunately, we do not offer direct exchanges at this time. If you would like a different item, please return the original product and place a new order.
If you have any questions regarding our return policy, feel free to reach out. We value your satisfaction and are committed to resolving any issues as quickly as possible. Thank you for supporting Resin By Labees!